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7 Things You Need to Know About 2013 Online Donors

Could 2013 be the Year of the Internet Donor?older adult at computer

We all know that Internet giving is expanding rapidly.

Yup!

This year, I think we are going to be really surprised to see the size and number of gifts that are coming in via our websites.

I heard of a $100,000 gift that came in via the web this year.(!!)

Here’s what you need to know about your online donors – and what you can do about it NOW!

1. Most online gifts will come in the last two days of the year.

The bulk of your December internet giving hasn’t happened yet.

The gifts will flood in on the 30th and31st.

You’ll receive 22% of your annual online gifts in December alone, says my smart friend, internet expert Derrick Feldman, of Achieve.

So it’s not too late to make your donation process simpler, more streamlined and easier to give.

Can you get hold of your web person right now?

Can you sweet talk him or her into giving you some quick attention?computer older-couple

There is real money at stake!

I can’t think of anything worth more of your time (other than some great eggnog).

Action Step: Schedule a meeting with your webmaster right now! 

2.  Many donors are researching you online BEFORE they give. 

Whether they give by mail or online, they are CHECKING you out.

They are looking at stuff you might not think of: who’s on your board, where do you do your work, how many people you reach, where your money goes.

This is not usually easy to find on most nonprofit sites.

Action Step: Add more info to your site that donors might want to see. Consider a page called Donors’ Frequently Asked Questions.

(Do you know anybody who’s ever done this? I’d love to hear about it!)

3. Your donors have serious trust issues.

Lack of trust is a widespread, pervasive trend, particularly among US donors. Computer-older-woman

Their greatest fear is that their money will be wasted in their eyes.

Yikes!

In a poll that came out this week, a record 2/3 of Americans said “You can’t be too careful.”

What if your donors are thinking: “Caution is always a factor?”

Action Step: Build credibility with a link to your CharityNav and Guidestar listings.  Create a quick web page called “your gifts at work!” 

4. Many donors don’t like to make unrestricted gifts.

Donors (who are not very trusting) think the “unrestricted” pot is like a vast black hole.

I know, I know – you need unrestricted gifts, but donors will give more if you let them direct their gifts to something specific.

There are ways to reframe your unrestricted ask to make it feel much more specific.200570485-003

Keep working at this!

Action Step: Give donors specific options: $100 will do this, $500 will do this and $1000 will do this. 

5. Donors receiving your mailings will go to your site to make their gift.

More and more direct mail donors are GOING TO YOUR SITE to make their gift.

They don’t want to hunt for a stamp for your envelope! (Where are those dang stamps? I used one last month, I think!)

 More and more of your donors would rather give online – it’s easier.

So you need to be sure the transition is seamless between your mail appeal and your website.

Action Step: Make sure the cool theme you developed for your direct mail ALSO shows up on your website. 

6. Your older donors are, in fact, online.

We know older donors give more money than younger donors. You can easily reach them online.

They are reading your email appeals. (even if the younger donors don’t read email anymore!)computer-woman

They are researching you.

Here’s the good news: www.seniorjournal.com says:

Older adults rely on email heavily - 92% of those ages 50-64 and 89% of those ages 65 and older send or read email..

They get their news online: 76% of internet users ages 50-64 get news online, and 42% do so on a typical day.

Action Step: Make sure your online font is BLACK and is large enough. Write copy your grandmother will respond to. 

7. Confused online donors will abandon the donation process.

How often do you go shopping online but then NEVER go through the check out?

That’s called “shopping cart abandonment.”

Well – we have a HUGE issue with “donation page abandonment” in our industry.

Donors often abandon our donation pages like crazy. They get confused or fed up with too many choices and boxes.

And it’s OUR fault!

If your donation page looks like a lot of work, donors will take one look at it and flee.

Try Creating a Donation Page That Rocks!

Action Steps:

  • Simplify your donation page.
  • Eliminate unnecessary boxes.
  • Make some stuff optional.
  • Don’t offer too many choices.
  • Don’t clutter the page.  
  • Use auto-fill when you can.
  • Make a $5 gift right now and test out the process.

BOTTOM LINE:

You CAN make your online donation process more welcoming. If you do you will nab many more gifts the last two days of the year!

What did I miss? Leave me a comment and let me know!

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  • http://www.pamelagrow.com/ Pamela Grow

    Love, love, LOVE this Gail! The idea of a “Donors Frequently Asked Questions” is brilliant. It also helps to remember that your donors aren’t checking out your site to find out about your programs, especially during the last month of the year. Make it super easy on ‘em with a “home page takeover” (check out

    Your Fast Track to Year-End Online Giving | 3 Quick Fixes here http://www.pamelagrow.com/3801/your-fast-track-year-end-online-giving-an-easy-plan/). For smaller shops, pay attention to the followup too — do you have a thank you redirect page in place?

  • gailperry

    Thanks Pam – I think we should do this more often too! Gail

  • Joelle O’Reilly-Hyland

    I love the idea that older donors are online. This is important to be emphasized because many of us may most probably think that they are no longer aware of the latest technology.

    <a href="http://millionsofmouths.com/blog/2014/02/19/joelle-oreilly-hyland-on-growing-africas-future/“>Joelle O’Reilly-Hyland
    Managing partner of Ounavarra Capital Partners, LLC

  • gailperry

    Yup, it’s good to blow up any stereotypes we have about our donors! Thx Gail

  • Jason @ Online charities

    Nice information! I think nowadays people are smart! specially when they want to give money to any non-profit organization! I agree with you that donors are researching before they give and that’s really needed.